We offer specialist integrated person centred care and support for adults living with severe and enduring mental health conditions and also work with people who have other needs such as learning disabilities, autism and challenging behaviour. We have a caring and person centred approach. We work in partnership with each individual to understand what they need and want, and enable them to achieve this. Wellington Care uses creative and innovative ways to ensure people are involved in planning their own care and support.
Governance and Quality
High quality support and continuous improvement is at the top of the agenda for Wellington Care. we have strong and robust internal governance and quality processes in place. This ensures that we deliver the highest standards of care and support which is safe, effective and responsive to the individual needs of the people who use our service.
Our external quality assurance includes being registered with the Care Quality Commission (CQC) who are an independent regulator of adult health and social care services. We also regularly report on progress to commissioners, families where appropriate and most importantly people who use the service.
We meet people’s individual holistic needs by using an integrated clinical and social model of support. Wellington Care’s staff team are experts in the field of mental health and adult social care.
Wellington Care has a rigorous, robust and in-depth recruitment and retention process which ensures that staff not only have the right skills, knowledge and experience to support people who use the service but also the right values, attitude and commitment. We work closely with external professionals such as clinical psychologists, social workers, and community mental health teams.
All of our staff are trained and have experience in behaviour that challenges. The De-escalation Management & Intervention (DMI) Training is a holistic approach that looks at risk assessing and putting care plans in place to allow for the earliest possible non-physical interventions to take place as well as equipping staff with the skills needed to deal with situations where a physical intervention might be needed.